Refund policy

Refund policy

Last updated: October 26, 2026

Right to cancel

You have 14 calendar days from delivery to cancel your purchase without giving a reason.

How to do it

Email iagx745@gmail.com with your order number. Return address: Iago Rodríguez, Rúa Real 5, 27400 Monforte de Lemos (Lugo), Spain. Please contact us before sending anything so we can confirm the return steps.

Conditions

The product must be unopened, in its original packaging and in perfect condition. For hygiene and health protection reasons, cosmetic products that have been opened or unsealed after delivery cannot be returned, unless defective.

Costs

When you cancel, the direct return shipping costs are paid by the customer. If a product arrives defective or damaged, or if we made a mistake, return and replacement costs are covered by us.

Defective or damaged products

Please let us know as soon as possible (we recommend within 7 days of delivery, with a photo) and we will replace or refund the product. This does not limit your statutory rights.

Refunds

We will refund you within 14 days of receiving the return, using the same payment method as the original purchase.

Legal guarantee

Products are covered by the legal conformity guarantee under applicable law for new goods.